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Customer Education

Education infrastructure for product-led teams

Onboarding, adoption, retention, certification. Otanes is the operational layer that connects structured education to real business outcomes — not a content tool with a learning label.

Start for freeGet a demo

Education as an operational layer

Customer education isn't marketing. It's infrastructure. When done right, it compounds across onboarding, retention, expansion, and support.

-41%
Support volume

Proactive education resolves questions before they become tickets

+28%
Feature adoption

Structured learning paths drive users deeper into your product

2.3×
Net retention

Educated customers expand faster and churn less

92%
Onboarding completion

Guided paths replace ad-hoc walkthroughs with repeatable outcomes

Onboarding

Structured onboarding that scales without headcount

Every new customer gets the same guided experience — whether you have 100 accounts or 10,000. Role-based paths, progress tracking, and automated enrollment replace manual walkthroughs that don't scale.

  • Role-based learning paths for different user personas
  • Automated enrollment via webhooks or product events
  • Progress-gated modules with assessment checkpoints
  • Completion data piped back to your CRM or product analytics
Onboarding Academy
Getting Started
6 modules
94%
Advanced Configuration
8 modules
67%
Admin & Security
4 modules
81%
Support Ticket Deflection
-41%
Since launching product academy
Control

Multi-tenant academies with enterprise-grade identity

Run separate academies for customers, partners, and internal teams from one workspace. SSO integration, role-based access, and full brand control per instance. This is infrastructure, not a shared tenant.

  • Separate academy instances with independent branding
  • SSO via SAML 2.0 and OIDC — Okta, Azure AD, Google
  • Role-based access control across all academy instances
  • Webhook and API integrations for automation workflows
Academy Instances
Customer Academy
learn.acme.com
18,400
Partner Enablement
partners.acme.com
2,100
Internal Training
training.acme.com
640
SSO Providers Connected
Okta, Azure AD, Google Workspace — SAML 2.0 & OIDC supported.

Built for product, growth, and CX teams

Whether you're reducing time-to-value, scaling enablement, or building a certification program.

Structured onboarding

Replace scattered docs and one-off training calls with guided learning paths that every customer gets on day one. Consistent, repeatable, measurable.

Role-based onboarding paths
Automated enrollment on signup
Progress-gated milestones

Product education

Embed education into the customer lifecycle. Feature adoption programs, workflow guides, and best-practice libraries that live under your brand.

Feature-specific micro-courses
Integration and API tutorials
Best practice playbooks

Certification & validation

Certify partners, customers, and power users. Verifiable credentials that strengthen your ecosystem and create stickiness.

Multi-tier certification programs
Verifiable digital credentials
Assessment and exam gates

Partner enablement

Scale channel partner training without scaling headcount. Separate academies, separate branding, unified management.

Multi-tenant academy instances
Partner-specific learning paths
Co-branded certification

The complete customer education stack

Everything product, growth, and CX teams need — no duct-taping required.

Structured courses

Modules, lessons, quizzes, and certifications. Real curriculum — not a content dump.

Custom domain

Deploy your academy on learn.company.com. Full brand ownership, instant credibility.

Multi-tenant

Separate academies for customers, partners, and internal teams. One workspace.

Certifications

Multi-tier programs with verifiable credentials and assessment-gated progression.

SSO & identity

SAML 2.0, OIDC, and identity provider integration. Enterprise-grade access control.

Webhooks & APIs

Pipe completion events to your CRM, trigger workflows, and sync learner data.

Make education your
winning advantage

Join the teams building the next generation of education. Start free, scale when ready.

Get started for freeGet a demo

Pricing on your terms

Pick the plan that works best for you

Pricing details

Start building

Deploy your academy in minutes

Quickstart